Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Each SaltedRae cap is made after the order is placed.

Most orders are prepared within 2–5 business days. This production time is separate from the shipping time. During periods of high demand, production may take longer. Printful reports that most orders are fulfilled within five business days, but these times are estimates rather than guarantees. :contentReference[oaicite:0]{index=0}

SHIPPING RATES

Shipping costs are calculated and displayed at checkout according to the customer’s delivery country and the available shipping method.

Available shipping destinations currently include Italy, the European Union and the United States.

ESTIMATED DELIVERY

The estimated delivery date is calculated using:

production time + shipping time

Shipping times depend on the destination, carrier and selected shipping method. The estimated delivery date shown at checkout is not guaranteed and may be affected by customs, weather, failed delivery attempts, local disruptions or temporary product availability. :contentReference[oaicite:1]{index=1}

TRACKING

When tracking is available, the customer will receive a shipping confirmation email containing the tracking information after the order has been dispatched.

Please allow some time for the carrier’s tracking system to update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address causes the parcel to be returned or requires a replacement shipment, additional shipping costs may apply. Contact us as soon as possible if an address needs to be corrected. Changes cannot be guaranteed after fulfilment has started. :contentReference[oaicite:2]{index=2}

DELAYS AND LOST PACKAGES

If an order has not arrived by the estimated delivery date, please allow an additional five business days before contacting us.

For shipments that may be lost in transit, contact us at info@saltedrae.com as soon as possible. Claims should be reported within 30 days after the estimated delivery date. :contentReference[oaicite:3]{index=3}

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not controlled by SaltedRae.

RETURNED OR UNCLAIMED PACKAGES

Packages returned because of an incorrect address, failed delivery or non-collection may require payment of a new shipping fee before they can be sent again.

CONTACT

For shipping questions, contact:

info@saltedrae.com