Refund policy

RETURN AND REFUND POLICY

You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused and, where applicable, in its original packaging. Proof of purchase is also required.

To request a return, contact us at info@saltedrae.com before sending the item. We will provide the applicable return instructions and return address.

Items returned without prior authorization may not be accepted.

CHANGE OF MIND

For returns requested because you changed your mind, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service. SaltedRae is not responsible for return parcels lost during transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If the item is damaged, defective, misprinted or different from the item ordered, contact us promptly at info@saltedrae.com and include:

- your order number;
- a description of the issue;
- clear photographs of the item and packaging.

After reviewing the request, we will arrange an appropriate remedy, such as replacement, repair, price reduction or refund, in accordance with applicable consumer law. The customer will not be charged return costs for confirmed defective or incorrect items.

CANCELLATIONS

Orders may only be cancelled before fulfilment begins.

Because products are prepared after an order is placed, contact us as soon as possible. We cannot guarantee cancellation once production or fulfilment has started.

EXCHANGES

We do not currently offer direct exchanges.

To obtain another item, request a return where eligible and place a new order separately.

EUROPEAN UNION RIGHT OF WITHDRAWAL

Customers in the European Union have the right to withdraw from an eligible online purchase within 14 days after delivery, without giving a reason.

The customer must notify us of the decision to withdraw within this period and return the item according to the instructions provided.

The customer is responsible for the direct cost of returning the item, except where the item is defective, damaged or incorrect.

REFUNDS

We will notify you after the returned item has been received and inspected.

If the refund is approved, it will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.

We may withhold the refund until we receive the returned item or evidence that it has been sent.

CONTACT

For return or refund questions, contact:

info@saltedrae.com